Support & maintenance
Updates, fixes, and someone to message when something breaks.
What this is for
Software that is live, and has to stay that way. Anything running needs attention that has nothing to do with new features: dependencies age, certificates expire, providers change their terms, and small things break. Support covers that ongoing work and gives you a defined route in when something goes wrong. It applies whether or not the thing was built here.
What it covers
- Updates and fixes
Dependencies and platforms kept current, and the small changes that accumulate handled as they arise rather than saved up into a project.
- Uptime monitoring
Checks made from outside your own network, so an outage is noticed by us rather than reported by a customer.
- Hosting managed
Hosting, domains and certificates looked after, including the renewals that are easy to miss until they fail.
- A number to call
A named route in for the people on your side, so reporting a problem does not begin with working out who to tell.
What you end up with
- Updates applied and verified
Checked afterwards rather than assumed to have gone through cleanly.
- Monitoring that reaches a person
Alerts routed to somebody who can act on them, not only recorded for later.
- A restore tested rather than assumed
The recovery path exercised, so it is known to work before the day it is needed.
- One route in when something breaks
One place to report a problem, with what happens next agreed in advance.
What we need from you
- Access to the hosting and the code
In your own accounts wherever possible, so access can be granted and revoked by you.
- One contact on your side
Somebody who can confirm a problem and approve a change, so work is not held up waiting for a decision.
- What matters most if it goes down
The parts of the system the business cannot run without, so effort is aimed there first.
Also under Run
How a project runs
Fixed scope first, a design you approve before any code, and everything in your name.
We work out what you need, what it has to do, and what it will cost.
- Scope written down
- Fixed quote
- Agreed timeline
Get in touch
Every one of these reaches us directly, and is answered by a person.
A new project, a quote, or a question about one that is running.
- Reaches us at
- +355 69 752 2209
- Carries
- Messages